Terms and Conditions of Service • PRIVE
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Prive Hair Australia"bringing the salon to you"
 
Terms & Conditions
EXPRESS HAIR & MAKEUP

We base our prices on hair length – short hair is classed as above the shoulders not on the shoulders. Anything that touches the shoulders down to the collar bone we class as medium hair. Anything below the collar bone to the bra line we class as long hair. In the instance our team member arrives, and the hair is not as expected you may be charged from the card provided the difference in cost for hair length. Any natural hair which is past the bra line we do not offer in our Express services, extra-long hair requires more experience, time and skill. This applies for hair extensions. We kindly refer these clients to our premium service where you will be thoroughly consulted, and a specialised team member will be able to take care of you.

Our dry styling option requires all clients to have dry and smooth hair. If you have extremely curly to frizzy/coarse hair you may need to straighten the hair after its dry, prior to the staff member arriving. If they are required to dry/smooth over/straighten the hair prior to putting in the curls an additional fee of $50 will apply and be taken from the card you made payment with.

Our Makeup with express packages is classed as “Natural Glam” this is a full application of makeup but does not include false lashes. Should you wish to upgrade to lashes on the day, please request this from your artist and they will be able to upgrade your service for an additional $15, this payment must be made to the artist direct on the day.

All bookings must be made online, we do not provide personalised consults or make bookings over the phone. This service is express, for more personalised options kindly refer to our Privé Premium. You will be offered a through consult prior to booking and a wider range of services.

Once your booking is confirmed a travel fee and credit card surcharge of 2% will be added and a payment requested. All payment must be made in full before the service. Our travel fees are given to the stylist and rates are $1 per minute from the CBD.

If you have any questions or queries on our terms and conditions or Privé Express, please check out our FAQ’s or email us enquiries@privehairaustralia.com

DEPOSITS

Immediate payment of a deposit of 50% is required before a date will be held. Any deposit paid is deducted from the final balance of your quote and is not an upfront payment for your service. Until we receive your deposit, the date is still available for someone else to book. Once the deposit has been paid, you are agreeing to the terms and conditions of your quote. Due to the amount of work involved in large bookings & weddings which exceed the total value of $500, deposits are non-refundable. However, a credit can be applied to the value of the deposit.

Cancellations due to unforeseen restrictions in relation to Covid-19 will be fully refunded.

WHEN IS THE BALANCE DUE

The balance is due 48 hours prior to service being performed – Should no payment be received we have the right to cancel all services and deposit will be forfeited.

IF YOU CHANGE YOUR BOOKING

After paying your deposit – If you decide to change the date of your service, provided deposit has been paid and received and you request the changes a minimum of 14 days before your original booking, amendments can be made without further cost. If no member of our team is available for your re-booked date then a credit will be given.

In the unlikely event that we, as a team, cannot attend on the day of your service due to unforeseen and unfortunate events or circumstances, all payments will be immediately refunded (including deposit and trial fees). We will work with you to find an alternative reputable stylist/artist or salon to cater for your requirements however; any such booking will remain solely the responsibility of yourself. If one of our team is unable to attend on the day, due to illness or unforeseen circumstances, we will immediately try to find an alternative freelance stylist/artist to stand in. If this is not possible we will refund services, which are forfeited in part, or altogether, as a result. No further compensation will be offered. If a member of our team is made to feel uncomfortable in anyway, or mistreated, or if anyone becomes abusive/violent or displays any offensive behaviour, we have the right to cancel the contract without refund. In the event of extreme weather conditions where the ‘Met office’ has issued a ‘Red’ warning, we reserve the right to cancel your booking due to unsafe travel conditions to your location. We will refund all monies as a gesture of goodwill.

TRAVEL FEE

Travel expenses will be calculated depending on how many stylists you require and the distance the stylists will need to travel to your location from Melbourne/Sydney CBD. A personalised quote will be emailed to you. You will be expected to cover all costs for hotel accommodation where it is not practical for stylist/artist to travel on the day of your service i.e. limited time available, or severe weather conditions have been forecast.

EARLY MORNING’S

Our normal operating hours are from 7am however we understand sometimes an earlier start time is required! Being bright-eyed and bushy-tailed at the crack of dawn is kind of our thing.

For services, weddings or events with an arrival time of 6.30am or earlier, the following “Early Bird” fee will apply:

$50 Per Makeup Artist / Hair Stylist.

LIABILITY

All brushes, tools, and makeup products are sanitized between every makeup application. Makeup products used are hypoallergenic. Any allergies and/or skin conditions should be reported by the client to the makeup artist prior to application and, if need be, a sample test of makeup may be performed on the skin to test reaction.

ALLERGIES AND HYGIENE

Unless a list of ingredients of potential reactive ingredients are presented to us before the makeup/hair application, Privé Hair Australia is not responsible for any reactions to makeup or hair products. If you are suffering from any type of contagious illness including, but not limited to, conjunctivitis, eye sties/cysts, cold sores, open wounds/cuts on the face and neck, staph infection, head lice, or a flu or other contagious illness, we need to be informed as a matter of urgency and reserve the right to refuse service of any infectious person. This is a precaution taken in order to ensure non-contamination of the stylist’s kit and brushes, despite the fact all items are sanitized between clients.

PHOTOGRAPHY & IMAGE COPYRIGHT

It is imperative that we continue to update our portfolio and demonstrate our work to future prospective clients. Please let us know in advance by written email if you do not wish to be photographed or if you are not happy for us to use your images for social media purposes, and all staff will be notified. We are happy to be photographed on your wedding day however, any photo image incorporating our team in action, or our hair and/or make-up design, on the internet or on any other advertisement, must make reference or credit us as the hair and/or makeup artists.

PRIVACY POLICY

The information we collect on your clients we strictly do not share or use. It is kept in accordance with Privacy Policy Act 1988. Thank you for your understanding and cooperation. If you have any further questions please contact us.