Faqs • PRIVE
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Prive Hair Australia"bringing the salon to you"
FAQ’s
BOOKINGS
Will you come to any location ?

Yes we will come to you, throughout victoria there is an allocated call out fee depending on your area.

How can i make a booking ?

Bookings are made online you can find the link on our instagram and website however we are happy to take enquiries & bookings via phone and email. If you have any questions or queries regarding a booking you can contact privé directly.

How can i make multiple or group bookings ?

For multiple or larger bookings? Please contact us via phone or email. Larger bookings are often by quotation so you won’t be able to book online.

Is my hair short, medium or long ?

We define hair length as follows… Short Hair ( above the shoulders ), Medium ( on the shoulders ), Long ( to the bra line ), very long ( below the bra line). Click here to view LENGTH GUIDE

PAYMENT
How do i pay for my service ?

Upon booking you will be required to pay 20% deposit. You will receive confirmation email and text message 48 hours prior to your appointment which will request the remaining balance. Should you be booking for the next day or on the day you will be required to pay the balance in full upon booking.

Can i pay by card on the day or in cash ?

Unfortunately all bookings must be paid for in full online prior to the service. We do not accept payment via card on the day.

Can i leave a tip ?

Yes tips should be given straight to our stylists.

THROUGHOUT SERVICE
How will i wash my hair/hair colour off ?

Our staff are all equipped with a portable basin and chair for your convenience. We will simply need a space within your bathroom to set up so we can wash your hair.

How will i protect furnishings and keep my location clean ?

If your having a cut or a colour staff will put down a clear protection mat underneath the chair we also provide to perform your service. Towels and gowns are also provided for pr” i need to provide anything.

Do i need to provide anything ?

We have it all covered! We simply require a space of your preference where we can set up. Normally the kitchen area works best, with a bathroom area where we can set up our portable basin to wash your hair. If you are having a cut and blow dry or just blow dry you can wash your hair prior to stylist arriving should you wish. Please advise us 24 hours in advance so we know what equipment we need.

For Terms & Conditions, Click here